( HELP CENTER )
Frequently asked questions
The most common questions from buyers and sellers, answered without fine print.
How do I know my payment is protected?
Your money is held in escrow from the moment you pay: the seller doesn't receive it until the dress arrives and you confirm everything is right, or until the review window ends.
How long do I have to inspect the dress when it arrives?
You have 7 calendar days from delivery to inspect it and either accept the purchase or report an issue. If you buy from a store (B2C channel), the 14-day right of withdrawal also applies.
Are the dresses authentic?
We review the details, photos and labels of every listing before publishing it. Medium- and high-risk listings go through additional human review.
What if the dress doesn't match the listing?
You open a dispute from your order within the review window. We resolve it within a standard 7 days (up to 14 if a physical inspection is needed), handling the return and the refund according to our policy.
How much does it cost to sell on RELOVE?
Listing is free. When your dress sells, we keep a service fee on the sale price; the rest is transferred to you when the payment is released.
When do I receive my money as a seller?
When the buyer accepts the dress or her review window ends with no issues. We then release the payment with the fee already deducted.
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