( PROTECTED RETURNS )
Nobody gets paid until the dress is in your hands.
We hold the payment for the whole journey. Once it arrives you have 7 calendar days to inspect it calmly: if everything matches the listing, you accept and the seller gets paid. If not, you open a dispute with photos and we sort it out.
( THE JOURNEY OF YOUR MONEY )
- 1
Payment held
RELOVE keeps the amount safe
- 2
Shipped
With tracking and insurance
- 3
Delivered
You receive the dress
- 4
7 days to review
You check everything is right
- 5
Payment released
The seller receives her money
Returns table
| Case | Return accepted? | Who pays the return | Refund |
|---|---|---|---|
| Undisclosed defect | Yes | The seller | Full amount, shipping included |
| The dress never arrives | Yes | Not applicable | Full amount |
| Major mismatch with the listing | Yes | The seller | Full amount, shipping included |
| It doesn't fit me | Only if the listing allows it | The buyer | Dress price, without shipping |
| Purchase from a store or atelier | Yes, 14-day withdrawal right | The buyer, unless defective | Dress price |
| Change of mind on a private purchase | No | Not applicable | No refund |
One single table for every case. If you buy from a store or atelier, 14 days of legal withdrawal are added.